Frank has negotiated special agreements with the hospitals listed below. These agreements provide Frank hospital members with cover for accommodation (shared & private room), theatre, delivery suite, intensive/coronary care and a range of services provided by the hospital (subject to any excess). For further information regarding private hospital admissions contact us.
Please note that there are changes to our hospital agreements impacting members in the following locations.
- Melbourne, VIC
- Sydney, NSW
- Canberra, ACT
QLD members please note that UnitingCare Queensland hospitals will remain on Frank’s participating private hospital list.
See below map for more information.
Changes to our participating private hospitals
Members in Sydney, NSW and Canberra, ACT please note:
Genea Fertility has indicated they will no longer have an agreement with Frank from close of business 13 December 2024.
This impacts the following hospitals:
- Genea Day Surgery, Sydney NSW
- Genea Liverpool, Liverpool NSW
- Genea Norwest, Bella Vista NSW
- Genea Canberra, Deakin ACT
Members in Melbourne, VIC please note:
Gastro Medicine & Endoscopy Group have chosen to terminate their agreement with Frank effective from 5 January 2025.
This impacts the following hospitals:
- Mornington Endoscopy
- Rosebud Endoscopy
The above changes will not impact any pre-booked admissions prior to and within six months of the contract termination dates, but any new admissions after this time may have greater out-of-pocket costs incurred as these hospitals will no longer be on our participating private hospitals list and we will no longer pay the same level of hospital benefits.
Please note that transitional arrangements apply for the following circumstances:
- If your treatment commenced prior to the contract termination date
- If you have pre-booked a procedure
- Patients who are already undergoing a course of treatment
- If you require an emergency admission
We recommend you contact us on 1300 437 265 and speak with your specialist/s if you or a person covered under your health insurance policy are planning to attend one of these hospitals.
Good news regarding UnitingCare Queensland Hospitals for Queensland members:
After continued negotiations, we’re pleased to advise that our agreement with Uniting Care Queensland has been renewed and the following hospitals will remain on our participating private hospital list.
- Wesley Hospital, Brisbane
- St Andrew’s War Memorial Hospital, Brisbane
- Buderim Private Hospital, Sunshine Coast
- St Stephen’s Hospital, Hervey Bay
If you were in contact with these hospitals since we communicated proposed changes that would have come into effect on 20 November 2024, you may have been informed that you would have higher out-of-pocket costs for any care you receive after this date, or your specialist may have suggested an alternative participating hospital for care. If this is the case, we suggest you contact your specialist again to discuss options moving forward.
