Member support
Premium changes came into effect on 1 April 2025. We’re proud to have one of the lowest average price increases in the industry. Find out more.
Frank mobile app
Want to access your digital member card, make a claim or check your annual extras limits on the go? Easy. Simply download the Frank mobile app today.
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Frequently asked questionsFAQsFrom troubleshooting to making changes to your cover, get all the answers.
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Going to hospitalFind out morePlanning to go to hospital or want more information on what’s involved? This step by step guide makes it easy.
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How to claim ambulanceFind out moreAmbulance cover in Australia can be a bit confusing. We break it down state by state.
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Gym and exercise class formDownload NowComplete this form if you are eligible to claim your gym membership or exercise classes under your health management benefits.
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About membership authorityFind out moreFind out more about the types of authority you can have on your policy.
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Accident Declaration FormDownload NowHad a hospital admission for an accident and need to claim? Please complete this form.
Need more help? Get in touch
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Enquiry
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Call
1300 437 265
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