Member support
Your tax info is now with the ATO, ready for pre-fill. Got questions? Visit our FAQs
frank mobile app
Want to check your annual extras limits, make a claim or pay your premiums on the go? Easy. Simply download the frank mobile app today.
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Frequently asked questionsFAQsFrom troubleshooting to making changes to your cover, get all the answers.
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Going to hospitalFind out morePlanning to go to hospital or want more information on what’s involved? This step by step guide makes it easy.
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How to claim ambulanceFind out moreAmbulance cover in Australia can be a bit confusing. We break it down state by state.
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Gym and exercise class formDownload NowComplete this form if you are eligible to claim your gym membership or exercise classes under your health management benefits.
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About membership authorityFind out moreFind out more about the types of authority you can have on your policy.
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Accident Declaration FormDownload NowHad a hospital admission for an accident and need to claim? Please complete this form.
Need more help? Get in touch
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