Help
Frankly, Health insurance can be confusing
If you’re looking for general health insurance info or specifics about
Frank Health Insurance products and benefits, you’re in the right spot.
Member Info
Claiming Guide
Cover Changes
Health Insurance
Product Info
- Participating Private Hospitals
- All about hospital
- About Extras Cover
- Ambulance Cover Explained
- Pre-existing conditions
- Medical Gap and Access Gap Cover
- Which provider does what
- Cover for mental health
- Age-based discount
- Private Health Insurance Excess Information Guide with Frank
- Emergency Department fees and cover
Going to hospital guide
- Going to hospital?
- Step 1 - See your GP
- Step 2 - Get a specialist referral from your GP
- Step 3 - Your Frank policy explained
- Step 4 - Right specialist for you
- Step 5 - Meet your specialist
- Step 6 - Procedures and costs
- Step 7 - What happens when you’re admitted to hospital
- Step 8 - Some important information
- Step 9 - Home and recovery
Need more help?
Contact the Frank team with any questions. We're here to help.
Freedom limit, flex it your way
Because sometimes your needs might change a little, you have a $500 freedom limit to claim on your 7 included extras services.
And the longer you're with us, the more you can claim.
Get an extra $50 to claim on your freedom limit each full calendar year, with a maximum of $200 after 4 years of continual cover.
Freedom limit, flex it your way
Because sometimes your needs might change a little, you have a $700 freedom limit to claim on your 11 included extras services.
Plus an additional Optical limit. You can claim 100% back on optical up to your $150 annual limit.
And the longer you're with us, the more you can claim.
Get an extra $100 to claim on your freedom limit (excludes optical) each full calendar year, with a maximum of $400 after 4 years of continual cover. Your loyalty benefit will be available on 1 January after you've completed one full membership year.
