Your Frank card, now on mobile

Right now, only the main member (policyholder) can access a digital card. Our team are working on how to expand this feature to partners and dependants (hang tight!). In the meantime, partners and dependants can still claim using their physical Frank member card. 

With the Frank digital member card, you can simply tap your phone to make contactless claims at an extras provider with an electronic claiming machine (HICAPS). It also means if you're new to Frank you can start claiming right away (annual limits and waiting periods apply). 

Call our team on 1300 481 503. For device specific issues regarding the Apple Wallet refer to Apple Wallet support or Apple Support. 

As the main member (policyholder) you’ll have access to your digital member card and won't need a physical card.

If you're on a single or single parent policy you won’t automatically receive a physical member card when you join Frank (but you can request one via the app, member area 'Request a card' or by contacting our team).

If you're on a couple or family policy you'll receive a physical card for your partner, in addition to your digital card for the main member.

Physical member cards can be requested for the main member and any dependant/s at any time.

Yes, anyone on your policy who holds an active Frank member card can still use it to claim extras at electronic claiming machines (HICAPS). 

If you don't have a physical member card and want one, you can request one via the app, member area 'Request a card', or by contacting our team. 

iOS users can view the issue date of their card on the back of their digital card in the Apple Wallet. To see it, just tap the three dots on your screen.

Digital cards on Android phones do not display an issue date. If you need assistance with finding your issue date, feel free to contact our team.

iOS users can find this information by tapping on the information symbol on the digital member card inside the Apple wallet. Alternatively, you can find this information on the same screen as the digital card within the Frank app, near the bottom of the page (which is where Android users will also find this info).

Contact the Frank team on 1300 437 265 to disable your Frank digital member card and we will reissue a member card for you. If you have an iPhone, make sure you check Apple Find My Device to mark the device as lost or they can remotely erase the device.

Your Frank digital member card does not expire and will remain active so long as you have an active policy. 

Frank digital member cards work on HICAPS terminals. If your provider uses alternative electronic claiming devices you will need to claim via the Frank app, member area or use your physical member card (if you have one).