Easy, fast & contactless
Easy as with Frank digital card
We're all about making life easier for our members at Frank. That's why we have introduced digital member cards, making claiming fast, easy and contactless.
Make it easy with Frank
- Easy. Claim with a tap of your mobile.
- Contactless. You won’t need to hand over your card.
- Always with you. If you've got your mobile on you, you can access your Frank digital member card anywhere, anytime.
- Private and secure. Your details are encrypted, and your mobile won’t track when you add or use the pass.
Already a Frank member? Head over to the member area for everything you need to know on downloading the card and adding to your wallet here.
Why Frank?
- We make health insurance ridiculously easy. No confusing insurance jargon. Just the good stuff, laid out nice and easy.
- Easy claiming. You can claim online through our easy-to-use app
- Great service. Our locally based team is available via phone or webchat to answer any questions
- Keeping it real since 2009. We’ve been doing things differently since day one—no frills, just honest, straightforward health insurance.
- Not-for-profit at heart. We’re all about putting members first, not profit.
Any questions?
Right now, only the main member (policy holder) can access a digital card. Our team are working on how to expand this feature to partners and dependants (hang tight!). In the meantime, partners and dependants can still claim via their physical Frank member card.
With the Frank digital member card, you can simply tap your phone to make contactless claims at an extras provider with an electronic claiming machine (HICAPS). It also means if you're new to Frank you can start claiming right away (annual limits and waiting periods apply).
Call our team on 1300 481 503. For device specific issues regarding the Apple Wallet refer to Apple Wallet support or Apple Support.
If you're on a singles or single parents policy you will not receive a physical card (but you can request one via the App, member area 'Request a card' or by contacting our team). If you're on a couples or family policy you will receive a physical card for everyone else on the membership, in addition to a digital card for the main member (policy holder).
Yes, anyone on your policy who holds an active Frank member card can still use it to claim extras at electronic claiming machines (HICAPS).
